Frequently Asked QuestionsAnswers and solutions to common concerns

If you want a smaller screen, there are two ways to do this: 1. Go to the options screen, click on settings and take the tick out of the 'full screen mode' option Or 2. Change the resolution setting on your computer via the Control Panel.

The chat window can be sized just like a regular program window. Just grab the edge or corner with your mouse cursor and drag it out.

Below the list of players in the room you will see a plus and minus sign. If you click on the '+' sign, you can increase the size of the font. If the font size is too big, click the '-' sign until you have a font that is comfortable for you to read.

This feature allows you to see ALL cards purchased for each game. You can view up to six strips (36 tickets). If you have purchased more than a single page worth of cards, tabs will appear to enable you to view up to four additional pages.

By clicking on the game history button you can instantly see games you have played previously without having to leave the game or open a separate browser.

Yes, by clicking on the 'Cashier' button you can easily deposit into your account without leaving the game you're playing. This means you can easily make a deposit without missing out on any of the action.

You sure are, and when you return, your cards will also remain until the current game finishes. Kiwi Bingo UK does not allow you to lose your cards or wagers for any game you have purchased cards for. The card manager will automatically play your cards through any disconnection, your end or ours.

If you want to buy cards for the next game, the easiest way is to go to the "Quick Buy for Next Game" information box in the bottom right hand corner of the game screen. Here you can see all details of the next game and select the number of cards you want to buy.

If you want to Pre-Buy for forthcoming games, you can do so for up to 12 hours in advance for standard games and up to a week in advance for special games. To Pre-Buy, click on the 'Pre-Buy' tab and find the game you want and click on the "Buy" button at the left hand side. The "Pre-Buy" window will open giving you full information on that game plus any promotions that apply. Just choose the number of cards and click "Buy". You can also choose to buy ahead in this window by selecting the number of games you wish to buy ahead for and then clicking on either the Any Price or Same Price buttons.

Please note that some Specials have Pre-Buy options for many days in advance. You will find these listed at the bottom of the game list in the Buy Cards screen.

Once you have purchased cards, your cards will still play and any game winnings will automatically be credited to your account even if you have to turn off your computer.

There's no need to bash a bingo button, bingo is automatically called for you.

Just click on the "Pre-Buy" tab to see how many players are in each game to see players in the current game.

Yes you can. In fact you can play any of our games including Slots, Scratchies and "More Gamers" while still playing Bingo. When you click on the "More Games" button, a new screen will open to the game of your choice. So you can arrange the windows side-by-side so you can continue to watch your bingo games playing in the background!

Use this to check for Special games and events in the coming days and weeks. If you check here often, you'll never miss out!

Click on the 'Options' tab, and click on 'Sort Cards'. This will bring your best two cards to the main screen. When you are close to Bingo the borders of your cards will change color Blue = 3 balls away, Green = 2 balls away, Red = 1 ball away, Gold = BINGO! This is a great visual aid so you can see at a glance how close you are to winning!

Help is there 24 hours a day, 7 days a week for your convenience. Just check our homepage on the 'Contact Us' tab for the details.

Be sure your audio settings are enabled on the 'Options' tab. Also check your computer's audio settings. You can also choose between a male or female caller.

Please go to our Contacts page and send an email to the indicated address.

The maximum number of cards you can play is 30 - a total of 180 tickets. This may vary with some special games.

Card prices will vary from 30p to £1.20 - though other card values may be introduce for special promotions. Ask your Chat Masters and watch your email for announcements about our special games.

All of Kiwi Bingo UK's bingo game prizes and jackpots are paid in 100% cash - not bonus money or a mix of bonus and cash like so many other bingo games. Each game's prize is based on the number of cards in play during that game. A percentage of the "pot" goes toward the prize for that game and also towards one or more progressive jackpots. So, the more folks that are playing, the greater the prize. Jackpots are progressive, except during certain special games where they will be at a set amount. Some special games have physical prizes like holidays, DVD players or digital cameras as well as the cash prize.

That will depend, but each game will show how many players are currently in the game. The next game should have a similar number. It will vary from the time of day, to day of the week, to the specials on at the time, but it's always fun!!

Absolutely!! And that's part of the fun. Come into the chat room, meet some new friends and play some of the fabulous Chat Games that make Kiwi Bingo UK so fun.

We make that easy for you. Your tickets will change color as you get closer to the winning pattern. When one of your tickets is three calls away from a win, it will turn blue and indicate at the top of the card three balls to bingo and so on the closer you get to Bingo, two calls away it will turn green, one call away, it will turn red. And when you have bingo, it will be gold and tell you that you have a bingo!! Congratulations!! You don't have to shout bingo (though you can of course)! The game will do that for you automatically. Also when you Bingo you'll be notified! And when a Jackpot is hit, an announcement with a fanfare will be made to all players.

From time to time, you'll find that another player is as lucky as you are! In cases where two players both bingo on the same number, the prize or Jackpot is split between the two (or more) winning cards. If you needed the same number to win on 2 cards, and the other player needed it on only 1, you would get 2/3 of the prize for that game!!

Most of our jackpots are progressive, and most are funded with at least £500 to start them off. They increase in size with every game played, until someone gets lucky and wins. We are set up to average one winner every day at least!! Great odds!! Cash prizes are won for every game, so how much you win is unlimited. Go for it!

You have a couple of options here, depending on your preference. First, you may want to consider leaving money in your account for future play. Many players do this, and some go on to play big and win even more. However, if you would like to make a withdrawal, be sure to leave enough in your account to allow you to play for a few more days while your winnings are wired to you. Also, remember that any unredeemed bonus money in your account, or bonus money in your Bonus Reserve, will be removed when you withdraw. You may want to make sure that you use these funds first.

To make a withdrawal, click on the Cashier button in the game. This will take you to a page where you should select the Withdrawal option. There you will be shown the different withdrawal methods available to you. The Pending Withdraws tab allows you to display the withdrawals you have requested, but have not been processed yet. Kiwi Bingo UK waits 4 business days before processing your withdrawal request. During this time period you can use this option to cancel your withdrawal request and transfer the money back into your account. Player loyalty at Kiwi Bingo UK is rewarded with spot prizes, bonuses, better comp point conversion ratios and a reduction in the waiting period for withdrawals to be processed.

As an international Internet site, we cannot speak for every worldwide jurisdiction. Please find out from your local authorities about their policies on Internet bingo and abide by what they tell you.

First, check in with the Chat Masters on duty in the chat room. If they cannot assist or the chat is very busy, then go to our Info Desk for more information.

If you have lost your password, we need to ensure that you are the You have to prove you are the valid account holder before we can send the password to you. This is to protect your interests. For this reason, we require you to send the following information to support@kiwibingo.co.uk using the the e-mail address registered in your bingo account. As soon as we receive this, you will receive your new password shortly.

1.Your first and last names as used by you when registering your acocunt.
2.Your email address quoted when registering hour account.
3.Your Billing address in full, street, city, state and country.

Bonus money is essentially free money, and we'll give you loads of it! You can earn Bonuses when you deposit, by introducing your friends to our game, by winning contests or by being in chat and winning our chat games. If you have both real cash and Bonus funds in your account, the real cash will be used first. You cannot withdraw Bonus money but you sure can buy cards with it and win real money that way. Come in and grab some!!! There are specific rules about Bonus money which you should read and understand. See the Bonus Terms.

Kiwi Bingo UK is currently offering the following Promotional bonuses:

25% Bonus on every deposit: We will add 25% in Bonus money to every deposit you make (minimum £10) up to a maximum of £100.

125% Bonus on first deposit: In addition to the standard 25% Bonus, we will add a further 100% to new accounts up to a maximum of £125.

For full information on these bonuses and for Terms and Conditions relating to other bonuses click here.

In order to make a deposit you must first download the game software. For complete step-by-step instructions on downloading and installing the game, go to Getting Started section. You then need to open your real money account. After you receive your real-money username and password, you're ready to make a deposit into your Kiwi Bingo UK account.

Start the program and enter your username and password in the Login window. Select Cashier and click the Deposit button. Select your desired deposit method.

While credit cards have traditionally been the favored method for funding accounts, new limitations being imposed by the Credit Card companies are making it increasingly difficult for players to continue to fund their accounts this way. There are, however, excellent alternatives listed in the cashier including NETeller, MoneyBookers, MyCitadel, Bank Drafts, Express Bank Drafts and Wire Transfers to mention just a few.

Credit card deposits take approximately 2-5 minutes to process and funds are made available in your account within this time frame.

Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank Draft / Personal cheque deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal cheque to be cleared. Please note that the first phase of a Bank Draft / Personal cheque deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors.

InterPay Processing Ltd is the company that provides all the financial transaction services for Kiwi Bingo UK. InterPay has a vast experience with online transaction processing and is processing millions of dollars monthly. IFUND-INTERPAY is just the descriptor for all the deposits/withdrawals made. This is how you will recognise charges/refunds of Kiwi Bingo UK in your credit card statement. Transactions will be billed by InterPay Processing Ltd., 3687 Armory Building, Basseterre, St.Kitts. DBA IFUND-Interpay.

To withdraw money from your account go to Cashier and select the Withdraw button. If you have active NETeller or Moneybooker accounts, then your withdrawal will be made to those accounts as the first option.

Please note that, because of controls by the credit card companies, it is no longer possible to credit withdrawals back to your credit cards. For security reasons withdrawals can only be made if you have made a successful deposit to your account.

Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact out Customer Service department at support@kiwibingo.co.uk. Please allow up to three weeks for delivery due to mail service speed. There are no charges imposed on bank draft withdrawals.

If you select Wire transfer as the preferred method for withdrawal, you'll be asked to fill in your bank account details. There are no charges imposed on Wire transfer withdrawals.

You can track the status of your withdrawal requests by entering the cashier and selecting the Transaction history screen. The status column in this screen identifies each transactions exact phase.

The withdrawal options are: Bank Draft, Bank Draft Express, Wire Transfer, NETeller, Money Bookers, EcoCard and Click2Pay.

Your withdrawal will then be listed in the Pending Withdrawals screen - accessible via the Withdrawal screen in the cashier. While your Withdrawal is "Pending" you can cancel your request at any time and the funds will return to your account. Please note that if you forfeited any bonus funds when you made you withdrawal request, this will not be refunded if you cancel the withdrawal.

Depending on your VIP Level, Kiwi Bingo UK waits 1- 4 days before processing your withdrawal. This Pending period does not include Saturdays or Sundays, nor the day on which the withdrawal was first requested.

When your withdrawal is processed, it will move from the Pending list to your Transaction history (accessible via the Cashier lobby), where you will be able to see the current status of your withdrawal.

From the point of processing, the time taken for the funds to reach your account will vary according to the method you have chosen. See the table below for specific details.

Bank Draft 3 - 4 Weeks (21 - 28 Days)
Bank Draft Express (DHL) 3 - 4 Business Days
Wire Transfer 5 - 7 Business Days
NETeller 2 Business Days
MoneyBookers 2 Business Days
EcoCard 3 - 5 Business Days
Click2Pay 3 - 5 Business Days

Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department in Antigua. By entering the Pending withdrawals screen in the Withdraw section in the cashier you can view all your withdrawal requests that are waiting to be processed.

Generally no withdrawal request will be processed for four business days after making the request. Until a withdrawal transaction has breen processed, you can cancel it and return the amount back to your account so that you can continue to play.

The Cashiers "Transaction History" section stores a complete history of all your financial actions, including withdrawals and deposit requests.

As mentioned, all withdrawal requests awaiting to be processed show up in the pending withdrawals screen in Withdraw section in Cashier for about four business days from your initial withdrawal request date. You can cancel withdrawal requests as long as they show up in the pending Withdraws screen, and return the requested amount back to your bingo account, so you can go ahead and play.

The following limits of deposits apply for each deposit method:
Credit cards
Minimum single deposit £10
Maximum single deposit £400 per credit card

Bank Draft / Personal cheque
Minimum single deposit £10
Maximum single deposit £400

Wire transfer
Minimum single deposit £100
Maximum single deposit £400

Absolutely yes. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains completely secure with us. In fact, using your credit card at Kiwi Bingo UK is much safer than using it at your local department store.

Credit Card (VISA and Mastercard) transactions will be billed by InterPay Processing Ltd., 3687 Armory Building, Basseterre, St.Kitts, DBA IFUND-Interpay.

NETeller is now emerging as one of the strongest online payment solutions and is fully endorsed by Kiwi Bingo UK and by Playtech Ltd.

• Time tested and trusted
• Fast - Secure
• High quality customer service
• Free of any money transfer charges except for a 3.9% fee on credit card funding of the NETeller account. Needless to say, deposit and withdrawals within Kiwi Bingo UK itself shall remain entirely free of charge
NETELLER is authorised as an Electronic Money Issuer by the Financial Services Authority (FSA) of the United Kingdom (UK).
• It only takes a few minutes to sign up for a new account (relevant for players with no NETeller account)
• Offers funding by most major credit cards, by Instacash and by bank deposits

NETeller currently allows deposits made via:

Credit Card: Use credit cards to fund your NETeller Account and enjoy instant access to funds. Credit card payments are processed in real time.

Bank Wire: Use bank wire transfers to add large amounts of funds to your NETeller Account (or if you live in a region that provides few local deposit methods). To give your bank the appropriate NETeller banking information, log into your NETeller Account, click on Deposit Options, then Bank Wire, to print a customised copy of the necessary information. Bank wires can take up to 2 working days to appear in your NETeller Account.

Internet Banking: Use Internet Banking to transfer funds from your bank account to your NETeller Account. Visit your bank's website and include NETeller as a payee, and then you can complete the transaction. Funds will appear in your NETeller account within 2-4 working days. Internet banking is available in the UK, the Netherlands, Denmark, Finland, France, Germany, Norway, Spain, Sweden and Turkey.

Kiwi Bingo UK recommends using internet banking or bank deposits to fund your account so as to avoid possible unfair credit card declines for gaming transactions. Also, funding via these methods is totally free and does not carry any fee for the players whereas funding via a credit card will carry a 3.9% charge.

NETeller currently allows withdrawals to be made via:

NETeller ATM Card: The NETeller ATM Card is the fastest and most convenient way to withdraw money from your NETeller Account. You can instantly withdraw funds from your NETeller account from ATMs and Points-of-Sale on the Cirrus/Maestro and Pulse/Star networks. These networks provide coverage to over 85% of the world, from Chicago to China. Withdraw funds in your local currency - Convenient withdrawals at ATMs and POS terminals anywhere in the world - Instant withdrawals from your NETeller Account.

Cheque: Cheques are another popular withdrawal method. You can request a withdrawal by cheque to be delivered in several convenient ways to suit your location and budget, from FedEx Express Delivery to standard post. NETeller ships cheques to anywhere in the world.

Bank Wires - Coming Soon: NETeller clients will soon be able to withdraw money from their NETeller account to banks worldwide via Bank Wire. Bank Wires can take between 2 and 72 hours to process.

Only a few minutes. After you've filled out the appropriate information on the registration form, NETeller will send you an email with a link to your login page as well as your account number and secure ID. This process should only take a few minutes.

Use one of the following:

EMAIL:
support@NETeller.com
TOLL FREE CUSTOMER SUPPORT:
1.888.258.5859
INTERNATIONAL PHONE:
+1.403.233.9466
TOLL FREE CUSTOMER SUPPORT FAX:
1.888.678.2128
INTERNATIONAL FAX:
+1.403.254.6789

A credit card will be declined by the bank issuing the card. You may call the issuing bank to find out what is wrong with your card. Remember: Three invalid credit card attempts within one hour will cause your NETeller account to be automatically closed and you will have to contact customer support in order to have it reopened.

In the navigational bar at the top of your NETeller account, there is an option to "Edit Account". This will allow you to change your phone number and password in the NETeller system.

Not all merchants accept transfer 24 hours a day. Some work regular business hours, some do not. It is solely up to the merchant to accept or decline any funds to or from NETeller. If a transfer you made to a merchant has been pending for a long time you may contact the individual merchant or cancel the transfer from your account.

Moneybookers is a tool that allows you to safely send and receive money via email - instantly. You can send money from your credit card and transfer money to and from your bank account.

First open an account at www.moneybookers.com and then fund your account by one of the following options:

Wire Transfer - You will be provided with a transaction ID and bank details. You then have to instruct your bank to process the transaction. The funds should be in your Moneybookers account within 2 to 4 days. As soon as the funds are credited to your Moneybookers account, you can go ahead and send payments to anyone with an email address. There are no fees when using this option.

Credit Card - Register your card and then send via fax or email to Moneybookers an Identification document with picture (such as ID card, passport or driver's license), the front and back of the credit card and a recent credit card statement signed by the credit card owner.

The verification procedure should be completed within 48 hours after having sent these documents. Next time you upload funds to your account the credit card option will be available to fund your account instantly. There is a 3% service charge when using this option.

Sending money via Moneybookers costs 1% (up to 0.50) per Transfer.

Customer support: service@moneybookers.com
Mailing address:
112 Lee Valley Technopark
Ashley Road
London N17 9LN
United Kingdom

Customer Call Centre:
UK and International: 0870 881 2808 (English)
Germany: 0190 210 217 (German / 0.62 per minute)
UK: 0709-2042001
USA: 509-271-5556
Germany: 030-6908-8436
Netherlands: 020-524-8418
France: 01-5301-0809
International: +1-509-271-5556 or +44-709-2042001

This Deposit method is available for Members in The US. To deposit with Citadel in your account just follow these simple directions:
Go to the Cashier
Click on Deposit
Click on the Citadel Tab
Enter the amount you wish to deposit
Click on Deposit
You are sent to a secure web page
Sign up (or log in if you already have an account)
Create your Clear Pay ID
Fill in the identity registration form - click on submit
Write down your Personal cheque information - click on submit.

Minimum Single deposit: £50
Maximum deposit: No Limit.

Please note: If you made a Citadel deposit/s prior to cashing out, your withdrawal might be subject to additional waiting days until the deposit has been fully cleared. If your Citadel deposit/s is returned (declined), your withdrawal will be declined and your winnings voided.

EcoCard is an alternative purchasing method which is used widely throughout Europe.

Funding of your EcoCard account can be done with cash, Internet banking payment or bank wire.

To open an account with EcoCard visit their website at: http://www.ecocard.com and click on the "Registration" button. You can deposit money by clicking on "Money Deposits".

Please make sure you read and understand the below sections and that you follow the prescribed steps when sending a Wire Transfer.

NORMAL Wire Transfer - Account # 178-32-041755

Contact your local bank and ask for a wire transfer to be sent using the following details:

Correspondence Bank
HSBC Bank Plc. Acct# 00166-725-1
LLOYDS TSB Bank Plc. Acct# 01017919
National Westminster Bank Plc. Acct# 004480910
Barclays Bank Plc. Acct# 40263893
Cyprus Popular Bank Ltd. Acct# 212-90017

Make sure to enclose your account by indicating your real money username and your player code, in the wire transfer details.

Limits:

Minimum amount per transaction - £100
Maximum amount per transaction - £400
Maximum amount per month - £20,000
We reserve the right to reject your deposit request upon review.

Important: Please make sure that all Wire Transfers are in British Pounds only.

It may take up to 5 days for our bank to receive the funds. Immediately upon confirmation of our bank, we'll update you account balance and will send you an email confirmation that your account has been updated with the deposited funds.

There is no charge for deposits made by Wire Transfer.